CitrusWeb Works

ResponseLoop

AI customer-service email automation

Classify, draft, review, and send customer-service replies from one controlled queue.

ResponseLoop monitors shared inboxes, drafts on-brand replies, routes urgent issues, and records every AI draft, edit, approval, and send.

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Flat price

$349/mo Professional / $695/mo Enterprise

Priced per shop, never per seat. Setup and real integrations are quoted separately when a shop wants live ERP, inbox, or migration work.

Workflow replaced

Manually reading, sorting, and answering the orders@ inbox with no audit trail.

What it does

  • Manufacturer-specific complaint, RMA, urgency, and sentiment classification.
  • Order-aware drafts using connected records or CSV/email fallbacks.
  • Control Center review flow with approver, timestamp, and edit history.
  • Attachment intelligence for damaged-freight photos and PO PDFs.
  • SLA timers, escalation states, and weekly complaint trend reporting.
  • Spanish inbound and outbound with side-by-side English review.

Demo walkthrough

Use the seeded inbox to classify customer messages, inspect a grounded AI draft, and see how review states protect customer commitments.

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